Sky Valley Rental

Our Rental Polices, Rules and Regulations

VACATION RENTAL HOME

We are excited you have chosen our home for your vacation getaway. We want your vacation to be as trouble free as possible, beginning with your reservation. That is why we created this detailed policy statement. We highly recommend reading all the following information to avoid any confusion or misunderstanding. If you have questions, or if we can be of assistance in any way, please let us know.

  • Your Vacation Home
    • This is our privately-owned home and is decorated and furnished to suit the owner’s taste and needs. Keep the property and all furnishings in good order. Only use appliances for their intended uses. Do not assume or take for granted that this home has all the amenities you require. The following is a list of basic items you will find in our home: heat, refrigerator, stove, toaster, coffee maker, basic pots & pans, dishes, flatware, utensils, telephone, TV, irons & ironing boards, cribs, bed linens, pillows, towels, washcloths along with a starter supply of LP gas, soap and bathroom tissue. Items that are NOT SUPPLIED typically include charcoal, LP gas refills, laundry soap, plastic wrap, foil, coffee filters, condiments, spices, or any type of food item. There is no Hot Tub on premises but there is one at the community pool. Our home has owner closets reserved for the owner’s personal items. Please respect the owner’s privacy in these areas.
  • Rates
    • Reservations may be booked up to one year in advance. A minimum two-night stay is required for all rentals (Thanksgiving, and Christmas / New Year’s holiday periods require a four-night minimum). Our weeks run from Monday to Monday or Friday to Friday.  Weekends start after 4 PM on Friday, until dark on Sunday night. Midweek’s run from 4 PM Monday to Friday at 11 AM.  All checkout times are 11 AM except Sunday departures, when you can leave up until dark. Prices, amenities and/or minimums are subject to change with or without notice.
  • Holiday Periods
    • Holiday periods are Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas / New Year’s.
  • Minimum night stay
    • Our minimum stay duration is Two (2) nights except for Thanksgiving, and Christmas / New Year holidays which are minimum stay duration of Four (4) nights.
  • Making Your Reservation
    • To reserve our home, please e-mail (info@skyvalleyrental.com) the following information: renter(s) name, address, renter phone, check-in & check-out date, number of adult(s) / child(s) guest or you may call (888-636-6510) with the same info. After we receive the above info, we will e-mail you a Rental Agreement / Reservation Confirmation. You have ten (10) days to sign and return the agreement to us with the required payment to confirm your reservation.
  • Reservation and Other Fees
    • In addition to your rental charge, all reservations will be charged applicable taxes an administration fee. A cancellation fee of $35 will be charged for cancellation of any reservation. Other fees may apply for reservation transfers and miscellaneous services. Please see the sections dealing with these issues for details.
  • Payment
    • Full payment of your deposit, rent, taxes, processing fee, and cleaning fees for any reservations must be received by us at least sixty (60) days prior to your arrival date. We request that payment be in the form of a check, money order or Credit Card (NO CASH, PLEASE). The first payment of Fifty percent (50%) is due when reservation is booked or reserved The second payment of Fifty percent (50%) is due at least Sixty (60) days before check-in. Please be sure to put the reservation number on the check for proper credit. For reservations made less than thirty (30) days prior to check-in, payment must pay by Credit Card or sent by a “next day” service. A Twenty-five (25) dollar service charge will be added to any returned checks.
  • Security Deposit
    • To ensure that our home is maintained and well cared for, a refundable security deposit is included with your rental. The fully refundable security deposit ($500) is due and payable in order to confirm your reservation. The security deposit will be deposited into a non-interest-bearing account. From the security deposit there may be deductions for any costs incurred for such as (but not limited to) long distant phone bills, housekeeping service, loss of community magnetic card and any damage to our home or furnishings. Please leave our home in clean, undamaged condition to avoid any charge to the deposit for any repairs or special / excessive cleaning. In most cases this security deposit is held and returned by VRBO. This security deposit will be returned less any deductions within 2-4 weeks following departure and inspection.
  • Cancellation Policy
    • To cancel a reservation, the lessee named on the Lease Agreement must notify us in writing of the request to cancel. All cancellations must be received at least Sixty (60) days prior to your arrival date to be eligible for a refund. If the cancellation is less than Sixty (60) days before your arrival date, there are no refunds and any money paid will be lost. All cancellations/refunds/time changes to reservations will be charged a $35 administration fee.
  • Reservation Transfer Policy and Fee
    • To shorten confirmed reservation dates, change dates, a $35 fee will be charged. The lessee named on the lease agreement must notify us either in written or verbal form of the requested change and a new contract will be issued that must be signed and returned. No reservation dates may be shortened or changed 30 days or less prior to the original arrival date.
  • Quiet Environment
    • Our home is to be used for the QUIET enjoyment of our guests and NOT to be used for loud guests or parties. “Disturbing the Peace” may result in eviction and/or loss of Security Deposit. Guests should not create excessive noise at a level that disturbs neighbors. Guests are not allowed to exceed the occupancy limit agreed to on the Rental Agreement.
  • Maximum Occupants
    • At no time can the overnight occupants of our home exceed Ten (10) guests.
  • Check-In and Late Arrivals
    • Our goal is to have our home available by 4:00 pm but cleaning and maintenance is sometimes unavoidably delayed by seasonal traffic and/or inclement weather. If arriving after dark, it is strongly recommended for Guests to bring a flashlight along to help locate street signs, house numbers, landmarks and to help operate the front door lock.
  • Checkout and Departure 11:00 A.M.
    • We are sorry you must leave at all, however; we must insist on a 11 AM checkout time. (Sunday checkouts have until dark to checkout.) Leave your unit “broom clean” and in the same order as your arrival except for linens. All dishes and cookware must be washed and put away, garbage taken to the dumpster according to directions that are on the refrigerator door and BBQ grill clean. A minimum fee of $50.00 will be charged if excessive cleaning or garbage removal is necessary. Leave lights, televisions and other appliances turned off. Leave heat set at 40 degrees or air conditioning at 85 degrees. Leave all windows and doors closed and locked. Pile wet linen, towels, etc. in the bathtub. Furnishings must be returned to their original positions. Sorry, we must insist on a prompt 11 AM checkout. (Sunday checkouts may stay until dark.)  NO OTHER EXCEPTIONS PLEASE.
  • Access
    • Guest shall allow Homeowner access to the property for purposes of repair and inspection. Homeowner shall exercise this right of access in a reasonable manner.
  • Housekeeping
    • We provide bed linens, bath towels, hand towels, and washcloths along with a starter supply of bar soap. The house is cleaned, and each bed is made with clean linen prior to your arrival. This is a “Housekeeping Home”. Daily house cleaner service is not provided, and guests are expected to launder towels, etc. as needed during their stay. It is not necessary to wash towels or bed linens prior to departure. It is a good idea to bring extra towels for swimming use. We have provided pool towels. Please only take pool towels to the pool area. The home is inventoried after each use. Upon arrival, report any apparent damage, housekeeping issues, shortage of furnishings or equipment immediately WITHIN TWO HOURS OF ARRIVAL. Your silence indicates full acceptance of the unit and its condition. Only artificial holiday decorations are permitted, and all evidence of any guest decorations must be properly disposed of upon departure. Only artificial Christmas trees are permitted.
  • Insects
    • Though our home is sprayed regularly, ladybugs, wasps and other insects will sometimes affect us. Guests are expected to vacuum or dispose of small amounts of ladybugs, flies, wasps, or bees. In the event of a major infestation, we will call maintenance or pest control to attempt to solve the problem.
  • Maintenance
    • We do everything possible to keep all equipment in good working order. However, it is impossible to guarantee that all appliances, hot tubs, hot water heaters, etc., will be in working order 100% of the time. We do guarantee to correct all deficiencies as soon as possible during normal business hours. There will be no refunds or adjustments. Report all maintenance problems to us. If it is after hours, be certain to leave your phone number and the nature of the problem on the voice mail system. You should take reasonable action to secure the problem. Management reserves the right to perform scheduled exterior minor maintenance and/or emergency interior maintenance during your stay with or without notice to you, however, in the event maintenance must be performed, we will do our best to do so without inconvenience to you.
  • Garbage
    • Please all trash receptacles bag(s) out and stowed in the garbage cans and if these garbage cans are full take them to the Sky Valley Garbage Compactor on Knob Drive. As you are leaving the house go to end of street turn right. At the Sky Valley entrance, turn right, past the clubhouse, and past the chapel. Turn first left past the chapel (Overlook Way), just before the mail center. Then you will take the next right onto Knob Drive. The compactor is next to the first building on the right (approx. 500 ft).
  • Fireplace
    • The fireplaces should NOT be operated from May through September. No foreign materials are to be burned in gas fireplaces. For more information on this, please refer to our detail home instructions located in the center island drawer in the kitchen of our home.
  • Pet Policy
    • Our PROPERTY IS A NO PET HOME. Therefore, there are no pets allowed anywhere on the premises. IMPORTANT: THE UNAUTHORIZED OCCUPANCY OF PETS WILL RESULT IN IMMEDIATE EVICTION AND LOSS OF ALL RENTS AND SECURITY DEPOSITS!
  • No Smoking Property
    • Smoking is NOT allowed inside or on any porches. If you do smoke outside, please make sure your cigarette waste is disposed of responsibly and not thrown in the yard. There is a minimum of $35 that will be charged for any cigarette butts that has to be picked-up from the yard. If the cleaning company smells smoke within the property a $250 fee will be assessed and be used to clean the property.
  • Telephone Service
    • Our home has telephone service, which provides nationwide calling. If guest makes International calls, operator, or directory assistance calls or any other calls that are charged to our homes phone, the guest will be charged a $25. billing fee in addition to the cost of the calls will be charged to renter deposit.
  • Community Pool and Fitness Center
    • A magnetic card is provided to access the community pool and fitness center and is in the drawer in center island facing range in the kitchen. A Thirty ($30) dollar fee applies if card is lost or missing. We are not responsible for access to the community pool and fitness center which are subject to change with or without notice and may be outside of our control.
  • Mail and Messages
    • It is important that you leave the phone number for our home (located on top of your confirmation) with relatives and emergency contacts. We have Voice Mailbox that you may utilize, and the instructions are in our detail home instructions located in the center island drawer in the kitchen of our home. There is no U.S. mail service to our home. If you require shipping delivery, please note the following: UPS, FedEx, etc., Guest’s Name, C/O Property Address (Found on front page of Rental Agreement).
  • Lost and Found
    • If you have left something behind, call us as soon as possible and we will try to locate the missing item(s). If the item(s) is located, the cost of locating, packaging, and shipping will be charged to you.
  • If You Are Locked Out
    • If you are locked out of your vacation home call us and we will arrange to get a key to you. A $55. service fee will be charged.
  • Television
    • We have cable TV service. Premium channels are NOT available. We assume no responsibility for TV reception or operation and cannot guarantee that specific channels will be available. For more information on this please refer to our detail home instructions located in the center island drawer in the kitchen of our home. We will be happy to assist you by phone to help you with TV related problems. However, if you insist that we travel there to assist you there will be a minimum $55. charge. If you are using a video camera, games, etc., please only use the available video / audio inputs.
  • Internet
    • We provide high speed internet service; however, this is a rural area and sometimes the internet is not reliable. Please understand this and be prepared if this is important to you.
  • Water and Plumbing
    • Please DO NOT FLUSH anything other than toilet paper. No feminine products should be flushed at any time. If it is found that feminine products have been flushed and clog the plumbing system, you could be charged damages of up to Five Hundred ($500) dollars.
  • Weather
    • Weather changes quickly in the mountains. You should plan your trip according to the weather. If there is a storm, please be aware that we do not refund for bad weather, no shows, early checkout, you should purchase travel insurance to cover this. In winter, though our weather is ordinarily fine, you should come prepared with extra food, 4-wheel drive if possible and/or chains. It is also advisable that you carry a bag of rock salt in your vehicle. If you should experience snow or ice during your visit, DO NOT attempt to drive up the driveway, or if there is a forecast for snow or ice during the evening move your vehicles and park them at the bottom of the driveway and walk up the stairs at the bottom of drive and through the woods to the front door of house. Please be aware that we cannot provide transportation of any kind.
  • Description and Brochure Errors
    • We make every effort to assure that all descriptions and information from us and our representatives in our brochure and on our Internet Site are accurate. However, we are not responsible for printing errors or changes made in the furnishings or amenities. Prices and amenities and/or minimums are subject to change with or without notice. If you have any questions or require additional information, please call us Toll Free: 1-888-636-6510 or E-Mail: info@skyvalleyrental.com
  • NOTES:
    • GUESTS ARE NOT ALLOWED TO EXCEED THE OCCUPANCY LIMIT. THE MAXIMUM OVERNIGHT OCCUPANTS ARE TEN (10). THIS INCLUDES CHILDREN OF ANY AGE.
    • If you should experience snow or ice during your visit, do not attempt to drive or walk up the driveway, but park at the bottom of the driveway and walk up the stairs on the right to house. If there is a forecast for snow or ice during the evening or next morning move your vehicles and park them at the bottom of the driveway that evening before.
    • This is a NO SMOKING PROPERTY. If you do smoke outside, please make sure your cigarette waste is disposed of responsibly and not thrown in the yard. There is a minimum of $35 will be charged for any cigarette butts that has to be picked-up from the yard.  If the cleaning company smells smoke within the property a $250 fee will be assessed and be used to clean the property.